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I have a friend who orders from QVC often and she gets that same sort of service. Apparently, these days when she calls, they've pointed out similar items to what she wants to purchase.

Phoenician in a time of Romans

It's called "Customer Relationship Management" software. Wait until they teach it to read your Facebook wall...

Kevin Wolf

Big Brother is so much more helpful than I'd imagined!


Good post, Lance. With the "this is scary" factor in mind, are you more likely to buy from them again because of the convenience? Is it worth it to you to not have to give them all the details (again) which may lead to errors, packages being sent to wrong addresses, etc.?

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